Refund policy

14-day returns

You can cancel your order and return unworn items within 14 days of receiving them, without giving a reason. Items must be unused, unwashed and in their original packaging.

How to return

  1. Email us at jollypawsceo@gmail.com with your order number and the item(s) you want to return.
  2. We reply within 2 business days with the return address and instructions.
  3. Return shipping costs are paid by the customer unless the item arrived damaged, faulty or incorrect.

Refunds

Once we receive and check your return, we refund the full price of the returned items to your original payment method within 14 days.

Damaged, faulty or wrong items

If something arrives damaged or is not what you ordered, email us within 14 days with your order number and a photo. We will send a replacement or a full refund, and you will not need to pay for return shipping.

Wrong size?

Please check our size guide before ordering. If the size does not fit, you can return it under the 14-day policy above.