Shipping policy

Free tracked shipping

Every order ships free with tracking.

• Processing: orders are prepared within 1-3 business days.
• Delivery time: usually 2-4 weeks after shipping, depending on your country.
• Tracking: you will receive a tracking link by email once your order has shipped. Tracking can take a few days to show the first update.

Christmas orders

Please order early for Christmas. Delivery usually takes 2-4 weeks, and carriers may be slower than usual during the holiday period, so we cannot guarantee delivery by a specific date. For delivery before Christmas, please order by 27 November. Orders placed after that date may arrive after the holidays.

Customs

For EU orders, VAT is handled at checkout where required. Orders to countries outside the EU may be subject to local import taxes or customs fees, which are the buyer's responsibility.

Questions?

Email us at jollypawsceo@gmail.com with your order number.